All new patients will be taken through a consultation, including a detailed medical history. This enables the clinic to assess your suitability for treatment. All patient data is strictly confidential.
Consultation and Treatment Fees
Consultations with Dr Nicole Burge or Nurse Hannah Flores require a £30 non-refundable deposit. Appointments are not confirmed in the clinic diary until this necessary booking fee payment has been made. This fee can be redeemed towards treatments.
PLEASE NOTE that due to our high demand of advanced booking requirements we have to enforce a cancellation policy.
Cancellations made 48 hours or less before the date & time of the appointment booked or “No shows” (absence without cancellation) on the day of the booking incur a £30 charge for any reason.
Please arrive for your appointment comfortably on time for the appointment as late arrival may result in reduced treatment time or rescheduling of your appointment.
Refusal of Treatment
We reserve the right to refuse treatment at the clinic’s discretion.
We do not treat patients under 18 years of age.
Under 18s must be accompanied by a parent or guardian at all times.
Brookfield Clinic (“we”) is committed to protecting and respecting your privacy. The following statements set out the basis on which any personal data we collect from you, or that you provide to use, will be processed by us. Please read the following carefully to understand our practice regarding your personal data and how we will treat it. By visiting www.brookfieldclinic.co.uk you are accepting and consenting to the practices described in this policy. For the purposes of the General Data Protection Regulation (GDPR) the data controller is Dr Nicole Burge, Brookfield Clinic.
Information we may collect from you
Information you give us by either filling in forms or by corresponding with us by phone, email or otherwise. This includes information you provide when you register an interest in services on our site or by contacting Dr Nicole Burge directly. The information you give us may include your name, address, email address and phone number, background information regarding you, your profession and your business and any other information you may wish to disclose which is pertinent to your enquiry.
Information we collect about you. To ensure we are able to give you the best possible experience of www.brookfieldclinic.co.uk we monitor information surrounding visitors to, and user of, our site in order to optimise the website experience we are able to give you and address potential issues with site performance. With regard to each of your visits to our site we may automatically collect the following information: Technical information, including internet protocol (IP) address used to connect your computer to the internet, your browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
Uses made of the information
We use information held about you in the following ways:-
- To carry out obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us
- To provide you with information about other services we offer that are similar to those that you have already purchased or enquired about.
- To notify you about changes to our service.
- To ensure that content from our site is presented in the most effective manner for you and for your computer.
- To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
- To improve our site to ensure that content is presented in the most effective manner for you and your computer.
- To make suggestions and recommendations to you and other users of our site about services that may interest you or them.
Disclosure of your information
We may share your information with selected third parties including:
Analytics and search engine providers that assist us in the improvement and optimisation of our site.
Where we store your personal data
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you before collecting your data if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by informing us by contacting Dr Nicole Burge directly on email@example.com
Access to information
GDPR gives you the right to access information held about you. Your right of access can be exercised in accordance with GDPR.