Patient Consultations

All new patients will be taken through a consultation, including a detailed medical history. This enables the clinic to assess your suitability for treatment. All patient data is strictly confidential.

Consultation and Treatment Fees

Consultations with Dr Nicole Burge or Nurse Hannah Flores require a £30 non-refundable deposit.  Appointments are not confirmed in the clinic diary until this necessary booking fee payment has been made. This fee can be redeemed towards treatments.

Cancellation Policy

PLEASE NOTE that due to our high demand of advanced booking requirements we have to enforce a cancellation policy.

Cancellations made 48 hours or less before the date & time of the appointment booked or “No shows” (absence without cancellation) on the day of the booking incur a £30 charge for any reason.

Appointment Timings

Please arrive for your appointment comfortably on time for the appointment as late arrival may result in reduced treatment time or rescheduling of your appointment.

Refusal of Treatment

We reserve the right to refuse treatment at the clinic’s discretion.

Age Policy

We do not treat patients under 18 years of age.

Under 18s must be accompanied by a parent or guardian at all times.

PRIVACY STATEMENT

Brookfield Clinic (“we”) is committed to protecting and respecting your privacy. The following statements set out the basis on which any personal data we collect from you, or that you provide to use, will be processed by us. Please read the following carefully to understand our practice regarding your personal data and how we will treat it. By visiting www.brookfieldclinic.co.uk you are accepting and consenting to the practices described in this policy. For the purposes of the General Data Protection Regulation (GDPR) the data controller is Dr Nicole Burge, Brookfield Clinic.

Information we may collect from you

Information you give us by either filling in forms or by corresponding with us by phone, email or otherwise. This includes information you provide when you register an interest in services on our site or by contacting Dr Nicole Burge directly. The information you give us may include your name, address, email address and phone number, background information regarding you, your profession and your business and any other information you may wish to disclose which is pertinent to your enquiry.

Information we collect about you. To ensure we are able to give you the best possible experience of www.brookfieldclinic.co.uk we monitor information surrounding visitors to, and user of, our site in order to optimise the website experience we are able to give you and address potential issues with site performance. With regard to each of your visits to our site we may automatically collect the following information: Technical information, including internet protocol (IP) address used to connect your computer to the internet, your browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

COOKIES: Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

Uses made of the information

We use information held about you in the following ways:-

  • To carry out obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us
  • To provide you with information about other services we offer that are similar to those that you have already purchased or enquired about.
  • To notify you about changes to our service.
  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
  • To improve our site to ensure that content is presented in the most effective manner for you and your computer.
  • To make suggestions and recommendations to you and other users of our site about services that may interest you or them.

 Disclosure of your information

We may share your information with selected third parties including:

Analytics and search engine providers that assist us in the improvement and optimisation of our site.

Credit reference agencies for the purposes of assessing your credit score where this is a condition of us entering into a contract with you and if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use at www.brookfieldclinic.co.uk Terms and Conditions and other agreements; or to protect the rights, property or safety of Brookfield Clinic, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Once we have received your information we will use the strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you before collecting your data if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by informing us by contacting Dr Nicole Burge directly on nicole@brookfieldclinic.co.uk

Access to information

GDPR gives you the right to access information held about you. Your right of access can be exercised in accordance with GDPR.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed by email to nicole@brookfieldclinic.co.uk